Shipping policy

All orders will be shipped to the address listed at checkout. Sumi's Sunflower Creations has tracking information available for each and every package that is shipped.

In the event an item is seemingly lost in transit we wait 15 mailing days (from the shipment date) prior to beginning a research investigation

If items are damaged in transit, Sumi's Sunflower Creations will replace items as long as the broken item and original packaging (including box) are kept in order for a claim to be placed through USPS.

Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package.

We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time.